2020 Mazda CX-5 problems and complaints
Owners have filed 107 complaints with NHTSA about the 2020 Mazda CX-5. The most-reported areas: Electrical System (30), Unknown Or Other (25), Engine (17).
Key takeaways
- 107 owner complaints on file with NHTSA.
- 10 involve a crash, 0 a fire, 6 reported injuries.
- Complaints are unverified owner reports; recalls are confirmed defects.
| Component | Complaints | Share |
|---|---|---|
| Electrical System | 30 | 28% |
| Unknown Or Other | 25 | 23% |
| Engine | 17 | 16% |
| Service Brakes | 14 | 13% |
| Forward Collision Avoidance | 12 | 11% |
| Power Train | 8 | 7% |
| Vehicle Speed Control | 6 | 6% |
| Structure | 6 | 6% |
| Air Bags | 5 | 5% |
| Back Over Prevention | 4 | 4% |
| Visibility/Wiper | 4 | 4% |
| Fuel/Propulsion System | 4 | 4% |
One complaint can name several components, so shares add up to more than 100%.
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Mazda CX-5 SUV AWD | 5/5 | 5/5 | 5/5 | 4/5 |
| 2020 Mazda CX-5 SUV FWD | 5/5 | 5/5 | 5/5 | 4/5 |
Latest complaints, as filed
Owner-written and unverified by NHTSA.
Vehicle Speed Control,back Over Prevention,forward Collision Avoidance - filed 2026-09-27
When coasting into a parking space the car suddenly accelerated. At a high rate of speed, the car jumped the curb and planting area of median separating the parking area. The car struck 2 other cars on the other side of the median. The car directly in front of my car was moved several feet. My air bag deployed.
Unknown Or Other - filed 2026-08-10
I purchased a brand new Mazda CX5 in 2020 that now has 46,000 miles on it. It is experiencing the known “ghost touch” issue in which the entertainment system and screen displayed in the center of the dashboard turns itself off and on, changes settings, shuts off navigation while driving, changes the radio from FM to AM...
Engine - filed 2026-06-19
Cylinder Head has failed at 53,000 miles. Mazda has a technical service bulletin acknowledging that this is a common occurrence with this part. They have an extended warranty for the turbo engine but not for the standard engine. Looking through online forums, there are hundreds of not thousands of these issues for thi...
Diagnose it yourself
As an Amazon Associate we earn from qualifying purchases, at no extra cost to you.
More for the 2020 Mazda CX-5
Complaints are reports filed by owners with the National Highway Traffic Safety Administration. NHTSA publishes them without verifying them, and counts rise with how many cars were sold, so compare years of the same model rather than different models. Crash ratings are NHTSA's own 5-Star Safety Ratings results.