2020 Jeep Grand Cherokee problems and complaints
Owners have filed 240 complaints with NHTSA about the 2020 Jeep Grand Cherokee. The most-reported areas: Electrical System (73), Unknown Or Other (64), Engine (50).
Key takeaways
- 240 owner complaints on file with NHTSA.
- 24 involve a crash, 5 a fire, 13 reported injuries.
- Complaints are unverified owner reports; recalls are confirmed defects.
| Component | Complaints | Share |
|---|---|---|
| Electrical System | 73 | 30% |
| Unknown Or Other | 64 | 27% |
| Engine | 50 | 21% |
| Power Train | 39 | 16% |
| Fuel/Propulsion System | 17 | 7% |
| Air Bags | 17 | 7% |
| Vehicle Speed Control | 15 | 6% |
| Service Brakes | 13 | 5% |
| Steering | 13 | 5% |
| Forward Collision Avoidance | 9 | 4% |
| Back Over Prevention | 8 | 3% |
| Structure | 8 | 3% |
One complaint can name several components, so shares add up to more than 100%.
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Jeep Grand Cherokee SUV 4WD | 5/5 | 4/5 | 5/5 | 4/5 |
| 2020 Jeep Grand Cherokee SUV 2WD | 4/5 | 4/5 | 5/5 | 3/5 |
Latest complaints, as filed
Owner-written and unverified by NHTSA.
Unknown Or Other - filed 2026-10-06
At 29835 miles, my 2020 Jeep Grand Cherokee suffered a severe transmission slip/harsh jump. I took it to an authorized dealer on May 5,2026. The dealer charged $559, plus misc. charges of $12.00 and54.25 tax. They performed a transmission inspection, a quick learn to reset points, and noted VEH has an adaptive transmis...
Electrical System - filed 2026-09-30
The radio is delaminating. This is a common complaint for jeep. They need to fix this problem
Electrical System,service Brakes,forward Collision Avoidance - filed 2026-09-20
ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable. Sometimes it makes the wheel super stiff and the acceleration and break pedals super sticky. I see ma...
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More for the 2020 Jeep Grand Cherokee
Complaints are reports filed by owners with the National Highway Traffic Safety Administration. NHTSA publishes them without verifying them, and counts rise with how many cars were sold, so compare years of the same model rather than different models. Crash ratings are NHTSA's own 5-Star Safety Ratings results.