2020 Jeep Cherokee problems and complaints
Owners have filed 325 complaints with NHTSA about the 2020 Jeep Cherokee. The most-reported areas: Power Train (190), Engine (46), Unknown Or Other (37).
Key takeaways
- 325 owner complaints on file with NHTSA.
- 9 involve a crash, 7 a fire, 9 reported injuries.
- Complaints are unverified owner reports; recalls are confirmed defects.
| Component | Complaints | Share |
|---|---|---|
| Power Train | 190 | 58% |
| Engine | 46 | 14% |
| Unknown Or Other | 37 | 11% |
| Electrical System | 35 | 11% |
| Service Brakes | 27 | 8% |
| Steering | 22 | 7% |
| Forward Collision Avoidance | 10 | 3% |
| Fuel/Propulsion System | 10 | 3% |
| Vehicle Speed Control | 8 | 2% |
| Suspension | 7 | 2% |
| Air Bags | 7 | 2% |
| Wheels | 5 | 2% |
One complaint can name several components, so shares add up to more than 100%.
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Jeep Cherokee SUV 4WD | 4/5 | 4/5 | 5/5 | 4/5 |
| 2020 Jeep Cherokee SUV FWD | 4/5 | 4/5 | 5/5 | 4/5 |
Latest complaints, as filed
Owner-written and unverified by NHTSA.
Power Train - filed 2026-10-15
SVC 4x4 light came on and brought to Jeep dealer immediately and they immediately tell us ptu and rear differential near to be replaced. They said it brakes need to be replaced when we replaced them 2 months ago. There's a recall for our year jeep but it says we have no recalls at the moment.
Power Train - filed 2026-10-12
SERVICE AWD light came on, took to a mechanic and he stated the PTU failed causing the AWD to be shut off. He said this is a known issue and gave me the FCA's number 40D for this issue.
Service Brakes,forward Collision Avoidance - filed 2026-10-12
While driving, emergency parking brake engaged. Required vehicle to be driven on and parked on road shoulder. Grinding sound was coming from engaged parking brake. Vehicle was towed to nearest dealership.
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More for the 2020 Jeep Cherokee
Complaints are reports filed by owners with the National Highway Traffic Safety Administration. NHTSA publishes them without verifying them, and counts rise with how many cars were sold, so compare years of the same model rather than different models. Crash ratings are NHTSA's own 5-Star Safety Ratings results.