2020 Chrysler Pacifica problems and complaints
Owners have filed 171 complaints with NHTSA about the 2020 Chrysler Pacifica. The most-reported areas: Electrical System (64), Engine (52), Power Train (38).
Key takeaways
- 171 owner complaints on file with NHTSA.
- 7 involve a crash, 3 a fire, 11 reported injuries.
- Complaints are unverified owner reports; recalls are confirmed defects.
| Component | Complaints | Share |
|---|---|---|
| Electrical System | 64 | 37% |
| Engine | 52 | 30% |
| Power Train | 38 | 22% |
| Steering | 32 | 19% |
| Unknown Or Other | 19 | 11% |
| Fuel/Propulsion System | 9 | 5% |
| Seats | 6 | 4% |
| Vehicle Speed Control | 5 | 3% |
| Forward Collision Avoidance | 5 | 3% |
| Service Brakes | 5 | 3% |
| Air Bags | 4 | 2% |
| Visibility/Wiper | 4 | 2% |
One complaint can name several components, so shares add up to more than 100%.
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Chrysler Pacifica VAN AWD | Not rated | 5/5 | 5/5 | Not rated |
| 2020 Chrysler Pacifica VAN FWD | 5/5 | 5/5 | 5/5 | 4/5 |
Latest complaints, as filed
Owner-written and unverified by NHTSA.
Unknown Or Other - filed 2026-10-15
While standing sideways, my left shoulder towards the rear of the car, I pushed the open hatch button. The automatic door began to rise and lifted me up and tossed me against some metal furniture that was behind the car, in the parking lot of a deli. It was over in a second, I couldn't step out of the way because I was...
Electrical System - filed 2026-09-14
I took my 2020 Chrysler Pacifica Hybrid (VIN: [XXX]) to Sames Bastrop Chrysler Dodge Jeep Ram in [XXX], to have Safety Recall 52D performed on the high-voltage battery. Prior to bringing the van in, the vehicle was driving and charging completely normally with no charging errors. Sames performed the recall software upd...
Steering - filed 2026-09-13
I was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. I then received an error message on my dash saying power steering unavailable, service requested. The car only has 118,000 miles on it.
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More for the 2020 Chrysler Pacifica
Complaints are reports filed by owners with the National Highway Traffic Safety Administration. NHTSA publishes them without verifying them, and counts rise with how many cars were sold, so compare years of the same model rather than different models. Crash ratings are NHTSA's own 5-Star Safety Ratings results.